Thanks for looking at my blog. I’m writing this as I embark on a new chapter in my career. One of the first pieces of advice I received when I knew a change was on the horizon was to start a blog and write about what I know about. So here goes!

I spent 30 years working in Financial Services in the UK and at the end of September 2018, I stopped doing what I was doing. Instead of looking for more of the same, I decided it was time for a change. Maybe time to slow down a bit. Try something new. Sounds easy!

This is a personal blog, which I hope you will enjoy and find interesting. It’s not all about me, but it is about my experiences of 30 years leading people and teams and trying to do things in a brilliant way for customers.

It’s also about Customer Experience – and my experiences as a customer – because that’s a subject I am passionate about.

I hope you like it. Feel free to comment either way! Next post is coming soon.

PS – If you think I could help you or your organisation – I’m available for freelance consultancy and mentoring.

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