In my role as Chief Risk Officer I worked with Mike at the Yorkshire Building Society during its merger with the Norwich and Peterborough Building Society and post merger whilst Mike held senior roles within the merged entity.
I wanted to recommend Mike because during that time he was always seen by the Group’s ExCo and by myself as an expert in managing any range of customer experience outcomes, and particularly in agitating for balanced improvement. Mike provided great insights and fresh outlooks to the Group whilst engaging with colleagues at all levels including a great deal of Board involvement.
Additionally ExCo and I always saw Mike as a “go-to” colleague for anything complicated that would require multi-disciplinarian roles to resolve. He has a great track record in managing multiply skilled colleagues toward a key goal including task with a great deal of critical regulatory focus.
Throughout; his management behaviors and colleague engagements have been among the best in the Group.